Call Center Solutions Featured Articles
The proliferation of the cloud is revolutionizing call center solutions and the customer experience in the process. The cloud deployment model allows for an enterprise to implement a customizable deployment to provide customers with the best possible experience in an omni-channel environment. Recently, the largest cloud-based business apps marketplace, GetApp released its inaugural ranking of call center solutions-specifically cloud-based solutions.
With much the same fervor we have seen birds return north for the summer enterprises are migrating to cloud-based call center solutions to best provide customers with exemplary service. Trying to capitalize on this recent trend, Corvisa, a cloud communications provider, announced a strategic partnership with Intelisys, one of the largest technology service distributors in the United States.
Call center agents using Enghouse Interactive contact center software are now provided with comprehensive access to a customer's history and critical data using a fully unified interface. The CRM Connector 1.0 integrates seamlessly into SAP's CRM infrastructure to enable a fluid exchange of data between Enghouse's deployed solution and SAP Business Suite software.
K4 Solutions, a firm that is ranked among the very best when it comes to information technology, call center and managed solutions has just announced it is launching its own Business Mentorship program. This kind of a program, K4 hopes will lead to more businesses finding a way to bring better customer service to their customers as well as better revenues to the companies themselves.
Today's omni-channel customer experience world requires the call center to handle communications across the channel of a customer's choosing. One channel garnering particular attention is social media, as anybody follow the news in recent months has seen how a negative customer service experience can quickly go viral. In addressing this concern and ensuring exceptional customer experiences across social media Ipsy has selected Conversocial to upgrade its social media customer service.
Engaging with your customers is one of the top mandates for any business, and mobility, social media and the BYOD trend have all expanded the rules of engagement. These platforms have also created some challenges as organizations need to be consistently present and interactive on a rapidly growing number of desktop and mobile platforms.
The call center is the frontline for customer service; no matter what the customer query two things are integral to be a successful call center: response and resolution time. Fix the problem, and do so in as quick and painless a manner as possible. To take this notion from idea to real-world results, Kodak Alaris announced the Kodak Info Insight Platform.
The call center is not what it was 10 or even five years ago, as the customer experience gains focus the tools and way in which these hubs of customer service function has evolved to leveraging big data, analytics, voice etc. to provide the most satisfying and contextual customer experience possible.