Call Center Solutions Featured Articles

Benefits of a Flexible Workspace

Call center workspaces have undergone a big transformation over the last few years. Gone are the days when employees worked from 9 to 5 out of their identical cubicles and linear-design office spaces. Today, it is all about giving agents a flexible workspace that meets their needs, preferences and expectations. Such a transition has given rise to telecommute, BYOD and other trends.

Call Center Solutions Offer Powerful Benefits to Small Businesses

There are many small businesses in the country that rely heavily on outbound telesales. While they may not actively call themselves "call centers," this is precisely what they are. Many of these organizations struggle with outdated technology (or very little technology at all), counting instead on onerous manual processes, paperwork and ad hoc management.

SoftWatch's New Service Promises to Transform End-User Computing Environments

Microsoft's recent announcement to discontinue its Windows XP support will force 25 percent of the world's corporations and call centers still on XP to migrate to a new OS. However, cloud-based technologies can be used as alternative options by CIOs to optimize their end-user computing environment.

Call Center Customers Matter - So Do Their Experiences

As companies realize that good products and innovation alone are not enough to sustain success, and that they need to be coupled with good customer service, the concept of customer experience management is gaining momentum. Telco companies and their call centers have begun to invest more in building and maintaining customer relationships and this trend is likely to continue.

Cognia and Semafone Offer Secure Call Center Payment Solutions

Cognia, an analytics solutions provider, and Semafone, a secure voice payment specialist, have signed a partnership that will enable call centers worldwide to transform security and compliance costs of handling customer payment information.

CorvisaCloud Invests in ManyWho for Call Center Solutions

CorvisaCloud, a cloud communications provider, is turning recent funding into an undisclosed investment and partnering with San Francisco-based company ManyWho.

Thames Water Chooses Unify to Meet the Growing Needs of the Connected Consumer

Thames Water, one of the U.K.'s largest water and wastewater services providers, has selected Unify to support its corporate focus on improving customer satisfaction, meeting regulatory compliance and increasing operational efficiency to all 15 million customers.

Wheelings & Dealings: InterCloud Partners with Harbortouch for Call Center Revamp

InterCloud Systems, Inc., single-source provider of end-to-end information technology and network solutions, recently announced that it will provide its services to help Harbortouch migrate from its legacy voice system to next-generation unified communications (UC) and contact center architectures. Harbortouchis, a supplier of point of sale (POS) systems, credit card processing equipment and a full range of merchant services.

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The Customer Loyalty Lifecycle