Call Center Solutions Featured Article

Contact Center Solutions from Working Solutions Wins Fast Start Recognition Award



  By Jacqueline Lee, Contributing Writer
 


In recognition of a short but successful partnership, Astute Solutions awarded Working Solutions (News - Alert) its ‘Fast Start Recognition Award’ based on Working Solutions’ contact center solutions and the closure of a major Astute SRM deal.


“I have been excited about our partnership with Working Solutions since day one, and I am encouraged by this early success,” said Astute’s Chris Kiminas, vice president, World Wide Sales and Marketing. ‘‘Our objectives are ideally aligned with those of Working Solutions, and we look forward to the expansion of our relationship with them.’’

The purpose of the Customer Conference is to gather together the country’s best contact center solutions professionals and to allow them the chance to explore and exchange customer interaction ideas. Working Solutions, a virtual call center and hosted contact center solutions provider and Astute Solutions, providers of customer relationship management solutions, have combined WS’s award-winning WS iNet hosted cloud contact center platform with Astute’s product suite. The result has been the delivery of best-in-class customer care solutions for their client base.

Astute SRM helps companies use social media as more than a blind data-gathering mechanism. Astute SRM identifies relevant communication from the social media world, filtering out unnecessary “noise” while spotting both larger trends and important individual voices. Companies adopting the contact center solutions will understand the impact of social media on their organization and how that impact changes over time. These companies will also have the tools to engage and serve their customers, both proactively and personally. With the information that Astute SRM gathers from social media, companies can incorporate real-time and actionable communication into their decision-making processes.

“Our partnership with Astute Solutions has been a great asset for us and our customers,” said Tim Houlne, CEO of Working Solutions, “together we are now able to offer our clients a full suite of best-in-class customer and social relationship management solutions, which help our customers strengthen their brand, improve customer engagements and ultimately deliver results.”

Working Solutions delivers Agents OnDemand, a team of world-class at-home call center agents that connect via WS iNet to deliver contact center solutions. Their goal is to deliver customer contact solutions that outshine those of in-house call centers or other outsourcing providers of contact center solutions.