Call Center Solutions Featured Article

Motiv8's V2 Pro Call Center Solution Enjoys Continued Excellence



  By Madhubanti Rudra, Call Center Solutions Contributor
 


It has been a year now that Motiv8 Solutions introduced the concept of gamification, or the process of employee rewards and motivation to the call center industry. Its V2 Pro Solution, which debuted at the Call Centre Expo 2011, has just completed its one year in the industry, and Motiv8 Solutions, the creator of this cloud-based ground-breaking call center employee motivation solution, is celebrating the success.


In a news statement, Motiv8 Solutions claimed that Gamification is rapidly establishing credibility with V2 Pro, which is intuitive, low cost and completely unique. It has been designed to enable corporations to easily, instantly and consistently recognize and reward great performance from their contact centre employees.

Additionally, Motiv8 provides a unique, unthreatening and on–the-job method of assessing employee competency and knowledge, and subsequently addressing any knowledge gaps in a way that is hugely popular with employees and employers.

The Motiv8 V2 Pro Solution is ultimately aimed at improving the motivation, competency and inclusion of employees in the call centers. This is expected to result in greater engagement, capability and commitment, the company added. Due to call center increasingly recognizing the untapped potential in using controlled access to games at the employee workstation through the working day, the concept of using games (both casual and games of chance) has been quickly gathered momentum and credibility.

Since the launch of V2Pro this time last year, it has been translated into German and Polish languages. The application is soon to also have its French version, its maker revealed.

Furthermore, Motiv8 has secured exclusive distributor relationships in Poland, Czech Republic, Germany, France, Belgium, Netherlands, Luxemburg and Ireland. Discussions are underway with distributors in South Africa and initial trials are being explored in the United States.

“2011-2012 has been a fantastic year for the business. Not only have our European expansion plans exceeded our expectations but we have also made better than expected progress with product development,” operations director at Motiv8 Simon Peacock, commented.

A few months ago, Motiv8 announced that its cutting-edge technology had been integrated with CallScripter’s scripting application, allowing contact centers to automatically capture data regarding agent’s performance and productivity and offer real-time recognition and rewards via Motiv8’s revolutionary gamification platform.

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Edited by Allison Boccamazzo