Call Center Solutions Featured Article

Neat Adopts Telax's Hosted Call Center Solution



  By Anuradha Shukla, Call Center Solutions Contributor
 


Telax’s hosted contact center solution has been adopted by The Neat Company (Neat), a provider of digital filing systems for the home and small business.

Neat selected the solution for its features such as flexibility, functionality, and ability to evolve with Neat’s rapid growth. The flexible and cost-effective contact center deployment by the Telax Solution allows for easy access by both remote and local agents.


Neat does not have to invest in any hardware purchases or management because the call center is implemented and hosted by Telax. The company leverages the Telax advanced contact center to concentrate efforts and capital on other ventures.

Recently, the company experienced high growth due to its rapid product development and was thus searching for a solution that could keep pace with its growth requirements.  After searching for a solution in the market, the company decided to deploy Telax and is now able to offer superior service to its customers.

Established in 1999, Telax Hosted Call Center offers more functionality than traditional hardware, at an affordable price. The customizable, easy-to-use hosted call center solution includes responsive day-to-day support and comes without any long-term contracts.

“The sum is greater than its parts!” said Koray Parmaks, client services director of Telax, in a statement. “We are delighted to be able to help Neat create a superior, aggregated solution for its business. In the end everybody’s happy!”

Telax Hosted Call Center was recently in news for being chosen to provide the customer and technical support center for ESCO Technologies' CareConnect service, the communications solution for senior living communities in North America.  




Edited by Amanda Ciccatelli