Call Center Solutions Featured Article

Volta Delta's 511 Travel Information System Handles Call Spikes During Thanksgiving



  By Amanda Ciccatelli, Call Center Solutions Web Editor
 


The biggest travel day of the year just a day away, so tomorrow you can expect the roads to be jam-packed with people driving to visit loved ones all around the country. According to ABC News, 43.6 million Americans will travel more than 50 miles this Thanksgiving holiday.


The nice weather and gas prices down seven cents is causing an increase in road travelers this year –  about 39 million people are projected to drive to their Thanksgiving destinations on Wednesday and Thursday.

This increase in driving will cause a spike in usage in state’s 511 travel information systems. Fortunately, VoltDelta’s 511 travel information system can handle these spikes in call handling because its cloud-based IVR platform handles over 2.4 billion calls per year.

Today, more and more callers are depending upon 511, transportation and n11 services like community information (211), public safety (311) and Dig Safe (811) telephony access. Voice self-service solutions that provide real-time traffic conditions, call routing to municipal departments and e-Parking are in demand, especially as mobile callers seek immediate information from any location.

Federal, state and local governments and municipalities are facing a challenge to communicate with citizens while dealing with increasingly constrained budgets. So, an on demand voice recognition service enables cost effective care with reduced hold time, proactive outreach, minimal upfront investment, future proof investment, and rapid deployment.

VoltDelta (News - Alert) voice recognition can be used to automate a wide range of government services with dialogs that replace basic “yes or no” constraints with engaging voice dialogs. Additionally, transactions can be cost effectively automated with PCI (News - Alert) security.  

Application examples include:

  • Automate payments for programs, fines and taxes
  • Provide date, time and other detail for scheduled events
  • Direct callers to appropriate agencies based on a voice description
  • Delivers requirements for permits and zoning
  • Interactively engage “hands free” motorists with 511 traffic and routing information

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Rich Steeves