Call Center Solutions Featured Article

Clinlogix to Create a True ePeer to Peer Contact Center Solution



  By Anuradha Shukla, Call Center Solutions Contributor
 


Clinlogix is set to create a true ePeer to Peer communications solution. The clinical research organization has launched a new division named ClinConnex dedicated to this cause. Located right outside Philadelphia, PA, the professional contact center leverages communication between various nurses, pharmacists, physicians and patients.  


In addition to leveraging this communication, ClinConnex uses technology to provide a convenient and requested means of communications to its clients.

“Today, prescribers are demanding more information than ever before. Outsourcing a strategic partner who has the infrastructure set-up can be more efficient and less costly. It’s all about the right channel at the right time when prescribers want to talk and listen,” said Ron Leopold, vice president of ClinConnex, in a statement.

Clinlogix claims ClinConnex provides a range of services built on a multi-channel concept that ensures optimal outreach to a client’s target audience. The new division builds on more than a decade of experience of Clinlogix’s in the clinical arena.

The company will have a very experienced management team including senior marketing and training professional Ron Leopold, R.Ph. Leopold boasts more than a decade’s experience in developing and implementing communication programs for health care providers.

“As outsourcing continues to be the norm, it is becoming increasingly imperative for companies to have a strategic partner that can provide a platform to facilitate true ePeer to peer communications within strict regulatory compliance,” added JeanMarie Markham, CEO of Clinlogix.

Clinlogix provides clinical development services for pharmaceutical, biotech and medical device companies engaged in clinical programs. Its new contact center initiative should be welcomed by all as the call center has been an integral part of businesses across the globe for quite some time.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Amanda Ciccatelli