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Iemas Turns to Presence Solution for Maintenance, Support

  By , Call Center Solutions Contributor

Iemas is using the Presence solution and has turned to Jasco Enterprise as its Presence maintenance and support partner.

A cooperative, lemas was using a contact center solution before turning to Presence – a change it made because it failed to deliver the required benefits.

The company provides financial services to its South African employees and companies and recognizes the importance of providing world-class services to its clients.

In addition to excellent service, the financial services industry has to have a fully functional, effective and efficient contact center for it to help provide a high quality of services to its customers.

A fully functional and smoothly running contact center works to improve communication between business and customer, and Presence solution enables Iemas to do just that.

Iemas now has a multichannel solution that effectively incorporates e-mail, SMS, voice and more into a single contact center platform. This solution has made a difference to Iemas’s business and strategy achievement.

Presence has also allowed Iemas to conduct effective campaign management and deliver high- performance, accurate measurement tools that provide relevant business intelligence information that significantly improves the company’s bottom line.

“We chose Presence because it offered the most cost-effective solution and the best value for money to suit our needs,” said Rachael Naidoo, operations manager of Iemas Contact Centre. “It is an ‘all-in-one’ solution, and all our core applications were adaptable to Presence, so we achieved adequate levels of integration as well.”

The Jasco Group was in the news last year when CommProve (News - Alert), a provider of network monitoring and business solutions for mobile networks, signed a distributor agreement with the Jasco Group in Africa.

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Edited by Braden Becker