Call Center Solutions Featured Article

CATS Software Integrates Applicant Tracking System with 3CLogic's Call Center Solution



  By Rajani Baburajan, Call Center Solutions Contributor
 


CATS Software, provider of the Web-based CATS Applicant Tracking System, announced it has integrated its system with call center software from 3CLogic (News - Alert).


The Rockville, Maryland based 3CLogic offers a suite of cloud-based inbound and outbound customer interaction solutions to support multiple channels including voice, chat and social media. Its solutions are designed to integrate with the existing Customer Relationship Management (CRM) software in an organization.

With this integration, CATS aims to provide its users with a better view of all customer interactions, regardless of the channel chosen. The integrated solution is said to provide comprehensive computer telephony capabilities for the CATS system, allowing recruiters to have a 360 degree view of all the interactions involving a particular candidate. Users will also have the ability to build a virtual recruitment center in any location, at a low cost.

3CLogic's cloud based contact center solutions look to give companies more accurate and timely information about their prospects and customers. The company aims to help companies efficiently respond to communications, ensure customer satisfaction with better service, and drive toward a larger lifetime value of each account, customer or client.

The integration of CATS Software with 3CLogic also helps CATS users schedule automated dialing campaigns and quickly display candidate records when candidates call the recruiter. The partnership has already helped customers make better use of their time, since, by logging all call and customer information into CATS, there is no longer a need to replicate data entry into different systems.

“CATS is a top-notch applicant tracking solution, and we are glad to be partnering with them,” said David Rastatter, corporate development manager for 3CLogic. “We are excited to see the positive impact this integration has on the recruitment arena, and we are confident that the seamless integration of our contact center software with CATS will help the whole recruiting industry.”

Recently 3CLogic also announced integration with Infusionsoft, an all-in-one sales and marketing software for small businesses.  




Edited by Blaise McNamee