Call Center Solutions Featured Article

LSSiDATA Launches New Website

  By , Group Managing Editor, Call Center Solutions

LSSiDATA, a provider of national directory assistance and enhanced public record data -- and a division of call center solutions provider Volt Delta -- has launched a new Website for customer data supplements, new mover identification and rapid refresh information at LSSiDATA (News - Alert).com.

According to a press release, content features span core data statistics for hundreds of millions of customers and businesses, the use of unique algorithms for interactive database access, and ranges of data sources.

"LSSiDATA stands out by delivering the most up to date enriched consumer and business data that reaches beyond typical directory information," said Terry Saeger, senior vice president of sales and marketing at VoltDelta (News - Alert), in the release. "The new website will allow those organizations providing marketing reach, customer care and e-business solutions to better evaluate how they can achieve a competitive advantage with LSSiDATA."

Using LSSiData, directory assistance providers have fast access to customer data including name, addresses and phone number. The service is enhanced with rich LSSIData sources -- such as a geo-location for wireless callers, publically derived creditor indicator and contact information for those accessing VoIP services. Robust LSSiData processes and exceptional quality standards drive an expansive daily refresh, which is remarkably adept at identifying new movers.

Companies using Volt Delta’s hosted call center solutions can tap into LSSiDATA’s service to indentify customers as they call in -- and screen pop pertinent customer information to agent desktops, including high level credit information, thus enabling agents to deliver better customer service. The company’s database is updated more than 2 million times daily to provide the most up-to-date, accurate and timely source of names, addresses and telephone numbers.

Additional characteristics aggregated from new connect sources, CLECs, wireless numbers, opt-in email addresses, VoIP users and other non-published listings form the foundation of LSSIDATA’s differentiated data repository.

Based in Blue Bell, Pa., with facilities in Raleigh, NC, LSSiDATA delivers on-premises and hosted contact data to direct marketing, credit and collections, risk management, retail and call center organizations throughout the world.

The new LSSiDATA website includes sections covering packaged products, available data sets, markets served and contact solutions.

Volt Delta made news last week when it announced that Helsana, one of Switzerland’s largest health insurance providers, is now using Volt Delta’s OASIS call center solution to improve its customer service.

In particular, Helsana is gaining new insights into its customer service using the OASIS on-call Survey application. The IVR-like application has enabled the company to deliver fully-automated, speech-enabled telephone surveys at the end of each interaction. This way it can monitor how satisfied customers are with the company and its services.

Patrick Barnard is a senior Web editor for TMCnet, covering call and contact center technologies. He also compiles and regularly contributes to TMCnet e-Newsletters in the areas of robotics, IT, M2M, OCS and customer interaction solutions. To read more of Patrick's articles, please visit his columnist page.

Edited by Patrick Barnard