VoltDelta, an industry leader in hosted call center solutions, automated speech recognition software and operator services, has once again achieved TL 9000 re-certification for its Quality Management System.
In order to be in compliance with TL 9000, a telecommunications-specific quality standard based on ISO 9001, companies need to undergo an independent audit each year as well as be recertified every three years. This is the third consecutive time that VoltDelta has been registered as compliant with the standard, which is managed by QuEST Forum (News - Alert), a nonprofit organization made up of select telecommunication product and service providers.
“VoltDelta’s continuation as a TL9000 certified vendor amplifies our commitment to quality based on a persistent investment in process, deployment execution and reporting,” said Terry Saeger, Senior Vice President and General Manager of VoltDelta (News - Alert) Service Provider Solutions, VoltDelta OnDemand and LSSIDATA.
“Audited compliance with requirements ranging from planning to long range sustainability of a service provides VoltDelta’s customers with confidence in the ongoing quality of its Operator Services and Directory Assistance solutions which might not be available from vendors that do not comply with TL9000,” he added.
The TL 9000 compliance process assesses a company’s lifecycle management, product reliability and software development capabilities. It has much more demanding standards than ISO 9001 requirements. Organizations than achieve compliance can guarantee to their customers that their quality management systems are at peak performance.
In related news, Healthcare at Home Limited recently announced that it has chosen Volt Information Sciences subsidiary, VoltDelta International, as its call center solutions provider. The service should improve the manner in which Healthcare at Home customer care teams handle incoming patient inquiries. VoltDelta’s solution is expected to improve service quality and shorten waiting times by a considerable margin.
VoltDelta’s hosted infrastructure supports more than 2.4 billion calls and over 2 billion SMS messages each year with 99.99 percent reliability. Due to its exceptional solutions, VoltDelta On Demand received Speech Technology Magazine’s 2010 Speech Industry Award in the Star Performer category.
Beecher Tuttle is a Web Editor for TMCnet. He has extensive experience writing and editing for print publications and online news websites. He has specialized in a variety of industries, including health care technology, politics and education. He received his bachelor's degree in English from the University of Colorado.
Edited by Patrick Barnard