Call Center Solutions Contributor

Amanda Ciccatelli Info

Amanda Ciccatelli is a TMCnet Web Editor. Previously she worked as an administrative assistant while freelance writing for Patch. Before that she worked as the News Editor for Central Connecticut State University’s newspaper, The Recorder. She graduated with a bachelor’s degree in Public Relations and a minor in Journalism from Central CT State University.

Latest Articles

12/19/2012 Clarity Connect 2.5 Lync Contact Center Solution Offers Enhanced Reporting Power
12/18/2012 VoltDelta Reflects on 2012 and Looks Forward to a New Year of Innovative Call Center Solutions
12/04/2012 New Contact Center Callback Solutions Improve the Customer Experience
11/26/2012 Rostrvm Solutions Call Center Calculator App Enables Efficient Call Management
11/20/2012 Volta Delta's 511 Travel Information System Handles Call Spikes During Thanksgiving
11/15/2012 Enghouse Interactive iAgent Delivers Multi-Channel Contact Center Agent Experience
11/13/2012 Call Center Services Company CallSocket Appoints Mary Cook as CEO
11/08/2012 Cloud-Based Contact Center Solutions Challenge the Traditional Model in Australia
11/06/2012 to Transform Contact Centers into More Efficient and Better Places to Work
11/01/2012 Orange Business Services Accelerates International Contact Center Solution
10/17/2012 Creative Virtual's V-Portal Solution Deploys Multi-Channel Virtual Assistants in the Call Center
10/08/2012 Social Media is Not Just for Marketing, It's for Customer Experience
09/27/2012 Headcounts are an Essential Medical Information Call Center Solution
09/12/2012 OAISYS Delivers Advanced Call Recording Functionality to Toshiba's IPedge Phone System
09/10/2012 Ameyo's Reportika Solves Call Center Performance Efficiency
09/05/2012 Saddletree Research Declares Nexidia Capture to be the Next Generation Call Center Solution
08/06/2012 SAP CRM Citizen Call Center Solution Helps Cities Run More Efficiently
07/31/2012 Call Center Efficiency is Improved with a Multi-Skilling, Multi-Channel Routing Solution
07/24/2012 Next Gen Cloud Call Center Solution Redefines Customer Experience
07/10/2012 Nexidia Accelerates the Shift to Cloud-Based Call Center Solutions
06/26/2012 Empirix Intros Automated Regression Testing as a Service Solution for the Call Center
06/12/2012 Best Technology Solutions Provider Honorable Mention Goes to Evolv at Call Center Excellence Awards
06/04/2012 CSG System's Call Center Solution Streamlines Contact Center Operations
05/31/2012 Social Media: The New VoIP Call Center Solution
05/22/2012 Castel Communications' Voice Analysis Solution to Increase Solace Financial Customer Satisfaction
05/16/2012 CEO of the Call Center Corporation Launches Blog Highlighting Call Center Solutions
04/30/2012 Call Center Solutions Keep the Call Center Alive
04/24/2012 KANA Acquires Cloud Customer Service Company Trinicom
04/17/2012 KANA's Call Center Solution Combines Social Media and Customer Service
03/12/2012 Call Center Solutions Provider Call Center Corporation Selects Nuxiba's Software
03/12/2012 Southwest Airlines Introduces New San Antonio Call Center
02/28/2012 Restaurant Call Center Creates Solutions with Home-Based Workers
02/23/2012 ASC Implements Workforce Optimization Call Center Solution for Sparda TelefonService